Privacy Policy

This Website and its Content is owned by Autumn Quiles, owner of Autumn Quiles LCSW / Boca Child Counseling (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website (“Website”).

If you are a potential client, please read the following information carefully. We reserve the right to change these terms and policies on the website at any time, without notice. In the event of a material change, we will let you know via email and/or a prominent notice on our website.

By using this website or it's content, you consent to these terms and policies, whether or not you have read them.

The use of this website does not constitute a therapist-patient relationship protected by privilege. Privacy Practices related to protecting your Personal Health Information (PHI) are delineated in the Privacy Practices Consent Form, provided to clients at the time of starting services.

This Online Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy, and also our Terms of Use.

This policy will specifically inform you of the following:

What personally identifiable information is collected from you through our website
Why we collect personally indentifiable information and the legal basis for such collection
What choices are available to you regarding the use of your data
The security procedures in place to protect the misuse of your information

Information We Collect

It is always up to you to decide whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

Personal Data: We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content. We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect:

Your name and demographic information, so we can respond to your inquiries about our services. You affirmatively consent to this by providing this information to us in our contact forms or through the Simple Practice Booking Widget on our site.
Billing information including your name, address and credit card information so that we can process payment to deliver our products or services to you under our contractual obligation.
A name and an email address if you complete our contact form with a question. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
Information from you from a co-branded offer. In this case, we will make clear as to who is collecting the information and whose privacy policy applies. If both / all parties are retaining the information you provide, this will also be made clear, as will links to all privacy policies.

Please note that the information above (“Personal Data”) that you are giving to us is voluntary, and by providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us using the information at the end of this document. If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or Content.

Automatically Collected Information: When you visit the website, certain information may be automatically collected about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, and other information collected through cookies and similar technologies. This information is used for statistical purposes and to improve the functionality and user experience of the website.

Use of Information

Provision of Services: We may use the personal information you provide to respond to your inquiries, provide the services you request, and communicate with you about our services, appointments, or other related matters.

Marketing and Communication: With your consent, we may use your personal information to send you promotional materials, newsletters, and other marketing communications. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the email or text message, or by contacting us using the information provided at the end of this document.

Analytics and Improvement: We may use the information collected automatically to analyze trends, administer the website, track users’ movements, and gather demographic information. This helps us understand how users interact with the website and enables us to improve its functionality and content.

Legal Compliance: We may use or disclose your personal information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose your information to protect our rights, privacy, safety, or property, or those of others.

Information Sharing

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your personal information with trusted service providers who assist us in operating the website and providing our services. These service providers are obligated to keep your information confidential and are only permitted to use it in accordance with our instructions.

We may also disclose your information to comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights, property, or safety.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymize it.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Third Party Links

The website may contain links to third-party websites that are not owned or controlled by the Company. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

Children's Privacy

The website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information from our systems.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you would like to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Contact Us

Boca Child Counseling

50 SW 2nd Ave. Suite 201

Boca Raton, Fl. 33432

(561) 941-1400

autumn@bocachildcounseling.com

Last Updated: March 15, 2026

SMS Messaging Policy

This SMS (Short Message Service) Privacy Policy governs the collection, use, and protection of your personal information when you opt-in to receive text messages from Boca Child Counseling.

This policy applies specifically to our SMS communication services and supplements our general Privacy Policy and Terms and Conditions.

SMS Program Description

Our SMS program is designed to provide customer care and administrative support to individuals seeking mental health services. We use text messaging to:

Respond to your inquiries related to your care coordination

Important: Our SMS communications are NOT secure and should not be used for protected health information (PHI). Any sensitive medical information will be communicated through secure, HIPAA-compliant channels, such as the Client Portal through Simple Practice, our HIPAA-compliant Electronic Health Record.

We will never share your phone number (including mobile opt-in information and SMS consent) with any third party or affiliates for marketing purposes

How We Obtain Consent

You may consent to receive SMS communications from us through:

Electronic Health Record Form: If you agree to our services, part of the Consent paperwork includes a form where you will check a box, indicating that it is okay to send text messages to the number you specify.
Verbal Consent: By replying "Yes" when asked by your therapist, either in a phone call or in -person, if it would be okay to send a text message to your phone number.

What Your Consent Means

By providing consent, you:

Acknowledge that SMS communications are not secure; secure communications are only available through our HIPAA compliance medical health record portal, Simple Practice
Understand that standard message and data rates may apply
Agree to receive administrative messages related to care coordination
Confirm that you are the authorized user of the mobile phone number provided

Information We Collect

When you opt-in to our SMS program, we may collect:

Your mobile phone number
Your name and contact preferences
Administrative notes related to your care coordination
Message delivery and response data

How We Use Your Information

We use your mobile phone number and related information solely for:

Administrative coordination of your mental health services
Ensuring compliance with our customer care protocols

Data Storage and Security

Your SMS data is stored in the following HIPAA-compliant systems:

Simple Practice: Our practice management system
Ring Central: Our primary SMS platform for message delivery

Security Measures:

All storage systems maintain HIPAA compliance standards
Access is limited to authorized administrative staff
No integrations between systems that could compromise data security
Regular security audits and compliance monitoring

Data Retention:

Phone numbers are retained for as long as legally permitted and necessary for business purposes
SMS message logs are maintained according to healthcare record retention requirements
You may request deletion of your information subject to legal and regulatory requirements

Message Frequency and Content

Frequency

Message frequency varies based on your appointment scheduling needs
Typically 1-3 messages per appointment scheduling cycle
No promotional or marketing messages

Content Guidelines

Messages contain only administrative information
No protected health information (PHI) is transmitted via SMS
All messages include clear identification of our practice
Templates are pre-approved to ensure compliance

Your Rights and Choices

Opt-Out Instructions

You can stop receiving SMS messages at any time by:

Replying "STOP" to any message
Logging into the secure, HIPAA Compliant patient portal and un-checking the box "Yes, it’s okay to send text messages to this number" or checking the box "No, don't send appointment reminders to this number"
Calling our office at (561) 941-1400 and telling your therapist, or the person who answers the phone, that you do not want to receive SMS messages
Telling your therapist, during your weekly appointment, that you do not want to receive text messages
Emailing us at autumn@bocachildcounseling.com and telling us you do not want to receive text messages

Help and Support

For assistance with SMS services, reply "HELP" to any message, or ask us for assistance during your weekly appointment, or call our office at (561) 941-1400, or send us an email at autumn@bocachildcounseling.com.

Data Rights

You have the right to:

Request information about data we collect
Request correction of inaccurate information
Request deletion of your SMS data (subject to legal requirements)
Opt-out of SMS communications at any time

Compliance and Regulatory Information

HIPAA Compliance

SMS communications are not considered secure under HIPAA
No PHI is transmitted via SMS
All sensitive medical information is communicated through secure, encrypted channels
Staff are trained on HIPAA requirements and SMS limitations

Telecommunications Compliance

We comply with all applicable federal and state regulations regarding SMS communications
We maintain proper registration with telecommunications authorities
We follow industry best practices for SMS marketing and customer communications